We know that as an IT professional on a team with limited staff and a LOT of other responsibilities, you don't have the time, budget, resources, or risk tolerance to manage a complex backup environment. Once the case has been created, the Customer Support Engineer will provide the case number, which will be used to track and reference the case. Unitrends reserves the right to release Software Updates that may require upgrades or replacement of Supported Hardware. The Unitrends Discussions are maintained and moderated by our top tier Support Engineers. For other physical assets, you must install the Unitrends agent manually before you add the asset. Please refer to these resources before contacting Unitrends Customer Support. Unitrends Enterprise Backup Enterprise. To access the Discussion, simply navigate to https://www.unitrends.com, select your Product from the ‘Products’ drop-down list to enter your Product Community and select Community. When contacting Unitrends Customer Support, Customers should be prepared to provide the following information: Unitrends has many paths that our customers can choose from to submit or create a Support Case: Customers with current support plans are granted 24×7 access to the Unitrends Customer Portal. An issue in which the product causes the Customer’s network or system to fail catastrophically or that compromises overall system integrity or data integrity when the product is installed or when it is in operation (i.e., causing a system crash, loss or corruption of data, or loss of system security) and significantly impacts the Customer’s ongoing operations in a production environment. For diagnosis after 2pm Eastern or on a non-business day, delivery of parts will be on the second business day (excluding chassis replacements). OP. I checked CDW and saw similarly priced NAS options to what you saw, however, there are some other options that come in a bit lower, but may not be quite as fast. Your appliance must check in with the Unitrends licensing Enterprise Plus Software Bundle Get Quote. From the Unitrends Customer Care Center, select your Product from the ‘Products’ drop-down list to enter your Product Community for login access to the following resources: From the Unitrends Customer Care Center, select your Product from the ‘Products’ drop-down list and select ‘Community’. A resolution or workaround is in place and the negative impact to the Customer’s business has been mitigated. ... hardware replacement outside of standard warranty situations. If the issue is a Severity 1 or if assistance is required outside of the hours mentioned above, Unitrends highly recommends that Customers contact the Customer Support Center via the telephone to submit their case. CVE-2016-10012 openssh: Bounds check evaded in shared memory manager with pre-authentication compression support CVE-2017-12479: Unitrends LOGDIR privilege escalation RCE Boomerang FAQ Shop now and get specialized service for your organization. For part(s) replaced by Unitrends under Warranty, the original part(s) must be returned to Unitrends within 30 days. Thanks to crucial features such as Virtual Standby, which gets data back into production quickly; Live Recovery, which prioritizes the data you need for recove… To view available video tutorials, simply navigate to https://www.unitrends.com and select ‘Support’ then ‘Training’. 1.1 All orders placed at the Company by the Customer for deliveries and services (as applicable) shall be made by the Prianto Limited (hereafter: Prianto) solely under these terms and conditions. During the resolution of a case, the Unitrends Technical Support Engineer will maintain contact via the telephone and/or email or both as needed. A minor condition or documentation error that has no significant effect on the customer’s operations. Unitrends Customer Support will assist the Customer in problem analysis to determine whether the issue is caused by third party software, hardware or other customer environmental factors (i.e. Any response is appreciated. 60 Months of Platinum Support Get Quote. I appreciate your time. Please contact your Unitrends sales representative to obtain a quotation, if desired. Showing the number of files being backed up and the negative impact to the backup from which it created... • the ability to submit a Support case and / or inquiries have been.. Unitrends backup and DRaaS to extend Unitrends data protection appliances and software Authorization ( RA in. For replication or cross-replication troubleshooting the Technical Support Engineer is available to Customers. 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